Home >  FAQ's

1.How Safe is Shopping on www.greatcosplay.net?

Any personal information given to greatcosplay.net will be protected. Any Personally Identifiable Information will not be disclosed to any third parties. We utilize industry-standard Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive information such as your name, address and other critically sensitive information like your credit card details during checkout. Information passed between your computer and our website cannot be read in the event someone else intercepts it.

2.How do I place my order?

1) Browse through the site until you find the item you wish to purchase.

2) Click a product you would like to view in further detail.

3) Choose your colour and quantity and click 'add to bag. To add more products select 'continue'.

4) Finally when you have finished proceed to the checkout and follow the quick and simple instructions.

3.What are my payment choices?

Cards accepted are Visa, MasterCard.

4.Do you accept PayPal as a form of payment?

Sorry, we do not accept PayPal as a payment way.

5.Can I cancel or make changes to my order?

Only when your order has not been shipped, you can cancel or make changes to your order. Please email us to know whether your order has been shipped out. (Usually your order will be shipped the next day after the payment has gone through.)

6.How can I add items to my order?

If you want to add items to your order, please contact us to stop the shipment of your order first. Place a new order for the items you want to add and email us your new order number. Then we will ship your two orders under one package and refund you one postage. If your order has already been shipped, you will not be able to add items to this order.

7.How do I check my order status?

You can track your order status by signing in and accessing the 'My Account' link from the site header. All orders placed under your username will be visible under the 'My Orders' tab.

8.What if my order never arrived?

Please contact our customer service with your order number and username by email service@greatcosplay.net. We will investigate into your order and help you to find your order. If it was our mistakes, we will resend your order or give you a refund as you request.